Customer Care Agent Dutch & English Cygnific Amsterdam

Join a vibrant team as a customer service agent and make a difference that truly matters! We value your contributions, especially your fluency in both Dutch and English, allowing you to assist a diverse clientele. With attractive perks like a competitive monthly wage of €2,386.48 and pension benefits, this role offers both fulfillment and financial rewards. Ready to embark on this exciting journey? Keep reading to uncover more and take the leap to apply today!

Manpower is looking for customer service agents for Cyntific in Amsterdam.

As a customer service representative, you serve as the attentive liaison for KLM. Your primary responsibility is assisting travelers via phone inquiries regarding damaged, delayed, or lost luggage, spanning from Schiphol Airport to various international hubs. Additionally, you take proactive measures by reaching out to passengers to discuss potential resolutions and maintain accurate records. Your adept problem-solving skills ensure swift resolutions, and you consistently strive to surpass passengers' expectations, going above and beyond whenever feasible.

What’s in it for you

• Gross salary of €2,386.48 based on 40 hours per week
• Direct contract with Cygnific 
• Possibility of a permanent contract with the employer after the first temporary contract 
• Travel expenses according to employer's scheme 
• A part-time or full-time job of 32 to 40 hours per week 
• 25 vacation days (based on full-time contract) 
• After one year of employment: possibility to fly cheaper with KLM via stand-by arrangement (reduced rate if a place is available) 
• Friendly international environment with regular social events

Your new employer is Cygnific, a subsidiary of the AirFrance-KLM Group. Cygnific aims to become the most personalized customer service team globally, boasting 1,500 high-flyers. As an international organization, Cygnific comprises employees from 36 countries, proficient in 18 different languages. This diversity minimizes language barriers, ensuring every customer receives assistance and understanding in the best possible way. In order to deliver the highest quality service, customer service representatives are available 24/7 to assist passengers and travel agencies through email, phone, live chat, social media, and WhatsApp, always with a smile.

Working hours
The working hours in this position are during varied shift patterns during opening hours. Opening hours are Monday to Friday between 08:00 and 21:00 and during weekends between 09:00 and 17:30.

• Able to work and think at mbo-4 niveau 
• Preferably you have experience working in a call center or customer service
• Good knowledge of the Dutch and English language both written and spoken because of contact with international travelers 
• Experience in working with computers/reservation systems 
• Availability of 32 to 40 hours a week 
• Education in tourism or experience in working at a call centre or in a travel/airline related industry is a plus
• Empathetic with strong communication skills

Do you meet the job requirements and are you interested in this position? Apply today and Manpower will contact you within two working days!