Customer service agent CEVA Amsterdam

Are you passionate about customer service and have experience in a dynamic work environment? CEVA Logistics is looking for an enthusiastic Customer Service Agent to strengthen our Air Export team in Schiphol-Rijk. In this role, you'll have the opportunity to maintain and enhance customer relationships, contributing to high customer satisfaction. You can expect a gross salary of up to €21.58 and many more attractive employment conditions. Don’t miss this chance apply today to be part of a leading logistics company!

Manpower is looking for a Customer Service Agent for CEVA Logistics in Schiphol-Rijk.

As a Customer Service Agent, you are the first point of contact for our export customers. You ensure that customer inquiries are handled quickly and professionally, building strong relationships with our clients to ensure their satisfaction and loyalty. You will work closely with a dedicated team of colleagues to ensure smooth daily customer support.

Your responsibilities

• Answering questions and handling complaints via phone, email, and chat, according to established SLAs
• Maintaining and strengthening customer relationships to enhance customer satisfaction
• Accurately recording customer interactions and transactions in our CRM system.
• Collaborating with operational teams to solve complex issues and inform customers in a timely manner
• Contributing to achieving individual and team objectives regarding customer satisfaction, response times, and resolution rates

What's in it for you

• A gross monthly salary between €15.70 and €21.58 (depending on your experience and background)
• Full-time position of 40 hours per week
• Travel reimbursement or public transport allowance
• Pension accumulation through Manpower
• Development opportunities via Manpower Academy (more than 200 online courses)
• Flexible working hours with hybrid work options
• Temporary contract through Manpower

CEVA Logistics is a leading player in supply chain management, providing comprehensive logistics solutions worldwide. We serve a diverse customer base and are known for our focus on innovation, sustainability, and customer satisfaction. Our office in Schiphol-Rijk has an international feel and offers a vibrant work environment with an informal and approachable atmosphere.

Working hours and hybrid work
You will work from Monday to Friday between 08:00 and 16:30 or from 09:00 to 17:30. After a successful onboarding period, there is an option to work from home two days a week.

• At least an MBO diploma
• Experience in customer service or a similar customer service environment
• Good command of English and German due to job responsibilities.
• Strong communication and problem-solving skills
• Flexible and able to quickly switch between different tasks and priorities
• Able to provide a VBG (Certificate of No Objection)

It’s also a plus if you live near Amsterdam, Haarlem, Hoofddorp, or Diemen, as this will save you commuting time!

Your chance to shine as a Customer Service Agent awaits you! Apply today, and Manpower will contact you within two working days!