Customer Service Agent Syngenta Seeds De Lier

Syngenta, a global leader in agriculture, is looking for a customer-focused professional to join their Purity & Analytical team within the Quality Control Operations. If you’re proactive, service-oriented, and thrive in a dynamic environment, we invite you to contribute to improving global food security. Join this great company and help make a meaningful impact!

Employment agency Manpower is looking for a customer service agent for Syngenta Seeds in De Lier.

In this role, you will manage customer orders from entry to confirmation, ensuring timely and accurate processing. You will communicate proactively with customers and account managers to resolve issues and maintain service levels. You will handle unconfirmed orders, shortages, and special requests, and process billing and credit notes. You will provide reports, track customer satisfaction, and contribute to continuous improvement initiatives. Using SAP, you will monitor order progress, manage customer claims, and support internal processes like pricing and data maintenance. Additionally, you will proactively identify sales opportunities, connect customers to internal experts, and help develop customer service standards and procedures.

What’s in it for you

• Gross salary between €3,241 and €3,900 per month 
• Reimbursement of travel costs
• Pension accrual via Manpower 
• Free access to E-learning platform Manpower Academy 
• Full-time job of 38 to 40 hours a week 
• Temporary employment contract (with the possibility of being permanently hired by Syngenta)

Syngenta is a leading agricultural company dedicated to improving global food security by helping millions of farmers and growers optimize available resources. With over 50,000 employees in more than 100 countries, they use advanced science and innovative crop solutions to transform agriculture. Their Dutch headquarters in Enkhuizen employs approximately 750 people focused on developing, producing, and selling high-quality vegetable seeds, flower seeds, cuttings, and young plants. 

Working hours
The working hours in this position are between 8.00 and 17.30 hrs.

• Bachelor degree in administration, economics, or another relevant field
• Fluency in English & Dutch
• Understanding of customer service processes
• Preferably knowledge of and experience with working in SAP
• Microsoft Office (excellent Excel skills, Word, PowerPoint)
• Basic green knowledge to be acquired
• At least 1 year relevant experience in customer service, order fulfillment environment, talking to customers over the phone, office administration, and sales support
• Availability of at least 38 hours per week 

The ideal candidate possesses strong interpersonal, verbal, and written communication skills, with the ability to solve problems and multitask effectively. They thrive under pressure, remain calm with demanding customers, and work well within a team. With a passion for customer service and a long-term, growth-focused mindset, they drive success through determined execution.

Do you meet the job requirements and are you interested in this position? Apply today and Manpower will contact you within two working days!