Customer Experience Manager import searfriegt Alblasserdam

Can you keep a cool head while juggling operations and customer relationships?
Then we’re looking for you! At this company the customer is king—and you’re the connector between our flawless logistics processes and high-profile clients. From onboarding new accounts to solving issues before they even arise, you are the calm in the storm, the strategist in the room, and the voice our clients trust. Does this role feel like the perfect fit? Let us know! Apply now and Manpower will be in touch within two working days.

Employment agency Manpower is looking for a Customer Experience Manager import for a company in Alblasserdam!

As a Key Account Coördinator, you will:

• Execute and monitor import shipments from A to Z
• Onboard new clients and set them up for long-term success
• Build long-term relationships with key clients and ensure their satisfaction
• Actively resolve client problems and keep them updated throughout the process
• Analyze account performance and suggest innovative improvements
• Collaborate with operations, sales, and planning to deliver top-tier service
• Assist in negotiating rates and maintaining competitive edge
• Continuously look for ways to optimize workflows and reduce friction

What’s in it for you?

• Gross monthly salary between €4,000 and €5,500
• Reimbursement of travel costs (amount disclosed during process)
• Full-time job of 40 hours per week
• Opportunity for a long-term contract with possibility of permanent placement
• International logistics environment with career growth potential
• A dynamic and ambitious team with space for your ideas

This company is part of a global player in smart, tailor-made logistics solutions. With offices on nearly every continent and innovative digital tools like they helps clients move cargo efficiently, reliably, and competitively. Whether it's import, export, cross-trade, or project cargo, they offer full-service solutions backed by experienced professionals.

“We don’t just move cargo—we move expectations. And exceed them.”

Working hours
You will work from the office in Alblasserdam, 40 hours a week, during standard office hours.

• At least a MBO or HBO level education and thinking
• At least 4  years of experience in logistics or a customer service-related role
• Strong communicator with excellent Dutch and English (spoken and written)
• Operational insight and a proactive, solution-oriented mindset
• Able to work under pressure, switch quickly, and prioritize effectively
• In possession of a driver's license and own transport
• Experience with CargoWise and customs is a plus

Living near Alblasserdam is a bonus, but not required!


Ready to be the voice clients trust and the link operations rely on?
Apply today and Manpower will get in touch within two working days!