Customer Service Analyst Dow Terneuzen

Are you analytically strong, communicative, and eager to contribute to sustainable solutions within a leading international company? As a Customer Service Analyst at Dow in Terneuzen, you will play a crucial role in analyzing market data, improving customer relationships, and supporting the commercial team.

In this versatile role, you will be responsible for managing customer and market data, supporting the commercial team, and improving customer relationships. You will analyze data, respond to customer requests, and contribute to process optimization and sustainable improvements. Furthermore, you will work closely with internal teams to realize innovative solutions that contribute to Dow’s climate goals.

What do we offer you?
At Dow, you’ll have the opportunity to make a positive impact and develop yourself within an international team.

Here’s what you can expect:

• Gross salary ranging from €2,800 to €3,400 (based on experience)
• Travel reimbursement of €0.21 per kilometer (up to 75 km one-way)
• A full-time job of 40 hours per week
• Temporary contract via Manpower
• Access to over 200 online courses via the Manpower Academy
• Pension accrual through Manpower
• A challenging role within a leading international company

Dow is a leading player in the chemical industry with a focus on innovation, sustainability, and inclusivity. Worldwide, the company has 104 factories in 31 countries with 36,000 employees. In the Benelux region, Dow operates seven locations with over 4,000 professionals from a wide range of nationalities. In the Netherlands, Dow has production sites in Terneuzen, Dordrecht, and Delfzijl. Dow Terneuzen is the second-largest production site in the world and hosts several key business functions. Dow Terneuzen employs over 3,600 staff from more than 50 nationalities, making Dow one of the largest employers in Zeeland. Whether you work in production, logistics, finance, HR, customer service, or research, Dow offers plenty of opportunities for professional development.

Working hours
You will work Monday through Friday during office hours.

You are a proactive and analytical colleague with:

• A completed HBO education (chemical background is a plus)
• At least 2 years of experience in a customer-facing role via email or phone
• Excellent command of English (an additional European language, such as French, German, Spanish, or Dutch, is a plus)
• Experience with Microsoft Dynamics CRM and SAP is a plus
• Experience with Microsoft Office
• Skills in prioritizing and managing complex workloads

Are you ready to strengthen Dow’s commercial team as a Customer Service Representative?
Apply now and help build a sustainable future!