Customer Service Specialist Dow Terneuzen

Would you like to act as a link between customers and business value chain partners, providing excellent service and contributing to Dow's profitability? As a Customer Service Specialist, you will provide solutions for customers while closely collaborating with various departments such as Production, Marketing & Sales, and Supply Chain to achieve business objectives. Are you ready for this challenging role? Apply today!

Manpower is looking for a Customer Service Specialist for Dow in Terneuzen.
 

As a Customer Service Specialist, you will be responsible for the following tasks:

• Executing the order entry and order fullfilment process for an assigned business or customer group, including priority and essential customers with a high degree of complexity.
• Maintaining a thorough product knowledge and a good understanding of Dow’s applications and service offerings.
• Strengthening customer relationships by building solid connections, understanding customer needs, and gathering market information.
• Coordinating activities for assigned customer accounts and proactively addressing issues and implementing solutions.
• Maintaining service levels according to business priorities.
• Distinguishing between customer demands and Dow's capabilities, choosing the most cost-effective solution.
• Supporting commercial strategies across multiple businesses with Dow customers.

What do we offer?

• Gross salary between €2,800 and €3,400 per month
• Vacation pay of 8.33% of your gross annual salary
• Thirteenth-month bonus
• Travel reimbursement of €0.21 per kilometer and coverage of Westerscheldetunnel costs (T-Tag rate)
• Pension plan through Manpower with STIPP
• Full-time position with a 40-hour work week
• Temporary contract with Manpower with a chance of takeover by Dow
• On-the-job training at Dow
• Free access to Manpower’s online learning platform

Dow is a leading player in the chemical industry with a focus on innovation, sustainability and inclusiveness. Worldwide, the company has 104 plants in 31 countries with 36,000 employees. In the Benelux, Dow has seven locations, employing more than 4,000 professionals with a wide variety of nationalities. In the Netherlands, Dow has production sites in Terneuzen, Dordrecht and Delfzijl. Dow Terneuzen is the second largest production site in the world and is home to several key corporate functions. Dow Terneuzen employs more than 3,600 people with over 50 nationalities, making Dow one of the largest employers in Zeeland. Whether you work in production, logistics, finance, human resources, customer service or research, Dow offers plenty of opportunities to develop yourself.

Working hours
The working hours in this full-time position of 40 hours per week are during regular office hours.

• At least a vocational MBO-4 diploma and the ability to think and work at a higher education level.
• Excellent command of the English language combined with a second languages such as Italian, French, Spanish or Turkish (at least C1 level according to the European Framework of Reference for Languages).
• Availability for 40 hours per week.
• A valid Dutch work permit for at least 9 more months, or EU nationality.
• A Certificate of Good Conduct (VOG) indicating you have no criminal record.
• Preferably experience in customer service, CRM systems, and/or SAP.

Living near Terneuzen is a plus, but not a requirement!


Apply now! Do you meet the job requirements and are you enthusiastic about this role? Apply today, and Manpower will contact you within two working days!