Team lead Business Support Maastricht

Are you ready for a dynamic role where you can make a real impact? We are looking for a motivated Business Support Team Lead to join the team, offering an exciting opportunity to lead, inspire, and develop a high-performing team. Enjoy a competitive gross hourly wage of up to €22, along with travel reimbursement and pension benefits. If you have a passion for problem-solving and driving success in a fast-paced environment, this is the perfect role for you. Apply today and take the next step in your career!

Employment agency Manpower is looking for a Team Lead Business Support for a company in Maastricht.

As a Team Leader for Business Support, you will lead and inspire a team of 5-10 Business Support Specialists, fostering a collaborative and positive work atmosphere. Your role involves coaching and mentoring team members to help them achieve their individual and team targets. You'll ensure top-quality service by upholding high standards, providing feedback, and streamlining support processes for greater efficiency. Cultivating a commercial mindset within the team, you’ll drive opportunities for upselling and effective market collaboration. Additionally, you’ll act as a liaison to senior leadership, utilize data to track performance, support new product launches, and champion continuous improvement and professional growth. All while fostering a culture of authenticity, boldness, and a love for what you do.

What’s in it for you

• Gross salary between €13.68 and €22.- per hour 
• Reimbursement of travel costs 
• Full-time job of 40 hours a week 
• Temporary employment contract 
• Pension accrual via Manpower after eight weeks of work 
• Free access to E-learning platform Manpower Academy 

Our client is a forward-thinking leader in the payments industry, dedicated to simplifying complex financial processes and supporting merchants with top-tier customer service. Operating in a dynamic and fast-paced environment, they are renowned for their innovative approach and relentless drive for excellence. By empowering a talented team to deliver exceptional support, they ensure high customer satisfaction and build lasting partnerships. This commitment to top-quality service and constant improvement is a key factor in their continued growth and success. Joining this team means becoming part of a culture that values collaboration, continuous learning, and making a meaningful impact in the fintech world.

We can’t give you any more information about the organization. When you have progressed in your application we’ll be happy to share more information with you.

Working hours
The working hours in this position are during regular office hours.

• At least two years of experience in day-to-day operations of a multi-lingual, multi-skilled support team
• Proven track record in managing performance and creating forward-looking strategies
• Experience in leading a team, preferably in a dynamic and international setting
• Strong analytical and problem-solving abilities, with attention to detail and accuracy
• Availability of 40 hours per week 
• Good command of both written and spoken English and German due to the nature of the work
• Strong understanding of market dynamics and customer needs
• Strong stakeholder management and interpersonal communication skills, with the ability to interact effectively at all levels

To be the perfect candidate for this role, you’ll need to be adaptable, with the ability to quickly adjust to changes and continuously improve processes. Your excellent time management skills will allow you to juggle multiple tasks and projects seamlessly, while your proactive ‘can do’ attitude and creative problem-solving mindset will help you tackle challenges head-on. Embracing a culture of diversity, equity, and inclusion, you'll thrive in our dynamic, fast-paced, and international environment. If you're ready to take on these challenges, we want to hear from you!

Do you meet the job requirements and are you interested in this position? Apply today and Manpower will contact you within two working days!